CRM for your processes: with implementation, training and room for growth - SAHR

Problems companies face
and how we solve them

Your problem

Our solution

Clients slip away —
and you don’t even notice

We build a transparent customer journey

Requests are forgotten, tasks aren't tracked, managers rely on memory — this has a major impact on revenue

We map the full journey from first contact to deal closure. Everything is tracked in the system, nothing gets lost — you always know where the client is and what the next step is

Your problem

Our solution

The manager can’t see how the team works

We make control manageable, not manual

Mistakes are caught too late. No tools to monitor task execution in real time. Everything relies on specific people, not the system

We configure the CRM for your company’s processes: clear tasks, deadlines, and responsibilities. The manager gets a real-time overview and can step in at the right moment

Your problem

Our solution

It’s hard to make decisions quickly

We set up analytics you can rely on

There’s no up-to-date data: numbers are collected manually, reports are delayed. Decisions are made based on gut feeling

We build key metrics: by team, sales, and sources. Everything is updated automatically and in real time

Your problem

Our solution

CRM was implemented — but no one uses it

We embed CRM into real processes

The system was formally rolled out but never became part of daily workflows. The team continues working the old way, bypassing the CRM

We configure the CRM to support employees' actions — not interfere with them. Working in the system becomes a natural extension of their usual activities, not a separate chore

Your problem

Our solution

Communications are scattered

We unify everything into a single system

Calls are in one system, tasks in another, emails in a third. Information is lost, and tasks are duplicated

We integrate telephony, email, chats, tasks, and the client base — everything operates in one space

Your problem

Our solution

No support or growth after implementation

We provide ongoing support and improvements after launch

After go-live — silence. The system isn’t adapted for growth, no one is responsible for results, everything stalls at the start

After launch, we refine the system for your processes, adapt it to changes, and help the team get into a working rhythm

Our Services: From Audit to Ongoing Support

CRM Audit and Growth Strategy

We analyze your current sales system, identify bottlenecks, and prepare a roadmap for CRM implementation or development

from 14 business days

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Pre-Implementation Assessment

We collect business and technical requirements, prepare a technical specification, and define the CRM architecture before implementation

from 14 business days

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CRM Implementation

A full CRM implementation cycle: process analysis, system architecture design, pipeline setup, automation, and communication channel integrations. We train your team, provide documentation, and ensure a smooth launch

from 14 business days

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Recruitment and Employee Training

We select candidates based on business needs, organize assessment, and support onboarding and training of new employees

1 month

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HR Setup From Scratch

We build the HR function “turnkey”: define structure, responsibilities, regulations, hiring and onboarding processes, and set up people management tools

1–3 months

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AI Assistants and Telegram Bots

We develop and configure scenarios for AI and chatbots: lead qualification, automatic replies, meeting scheduling, and client support. We integrate bots with your CRM and business processes

from 10 business days

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Custom Pricing Also Available

We’ll review your task, select a delivery format, and prepare a tailored proposal based on your request

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OUR CASES

Accelerating Developer Sales Through CRM Automation

PSN

Client Request:

The development company faced a common problem: unit records and bookings were maintained in Google Sheets, while website listings had to be updated manually through the admin panel. This led to delays and inconsistencies in information—some units appeared to be available even though they had been booked.

An additional request was to connect the CRM to the website so clients could book online and managers could immediately see requests inside the CRM. The team often couldn’t respond to inquiries quickly, resulting in lost leads.

What we did:

Audited the sales department and all digital customer touchpoints
Configured an AI bot that instantly contacted clients, clarified their request, and scheduled viewings
Integrated the website with the CRM: managers now see up-to-date unit availability, can book in real time, and data stays synchronized

Results:

Reduced errors and duplicates in booking
Clients now get instant feedback, without losing interest
Leads are pre-qualified — managers can focus on results, not routine
The website became a fully functioning sales tool, not just a showroom

Praha

Automation of Property Matching and Client Communication

GRAND REAL ESTATE

Client Request:

The company needed to systematize its real estate property database in the CRM and automate the matching process — to generate relevant property offers for client requests and create presentations in the company’s branded style.

Additionally, they needed to integrate a Telegram bot with the CRM — to automatically send property selections to clients and facilitate interaction with company brokers.

What we did:

Created a structured property database in the CRM
Configured filters and selection logic based on client requests
Implemented automated generation of branded presentations
Set up a Telegram bot integrated with the CRM
The bot received a link to the selection, sent it to the client, and created a follow-up task for the broker

Results:

Time spent on matching and preparing presentations reduced by 3×
Selections and presentations are generated automatically with 1 click
Telegram bot handles the initial contact and request processing
Improved communication quality and broker response speed
Increased client satisfaction and conversion from inbound traffic

Wroclaw

HR Function Relaunch in 90 Days

Rocket RED

Client Request:

The company approached us with a completely disbanded HR department, disorganized communications, and a broken recruitment system.
Internal processes weren’t documented, the CRM hiring funnel wasn’t functioning, and employee motivation was absent.

What we did:

Audited current HR processes
Built the HR function structure and defined responsibility zones
Set up a recruitment funnel in the CRM
Developed regulations, templates, and scripts
Implemented a motivation and training system for key roles

Results:

Functional HR system with a clear structure and regulations
Transparent recruitment funnel and candidate tracking system
Communication between HR and managers is now streamlined
Updated onboarding: interns get engaged in work faster
Documents, spreadsheets, and scripts are standardized
Motivation became logical, manageable, and aligned with business goals

Kyiv

MedGroup Digitalization — From Procurement to Payment in One System

MedGroup

Client Request:

The company was facing chaos in procurement, logistics, payment, and claims processes. Disconnected spreadsheets were used, there was no unified CRM, and no clear regulations.
Management lacked visibility and couldn’t control operations.

What we did:

Digitalized procurement, logistics, payment, and claims processes
Configured the CRM system and automated control over key stages
Implemented checklists, notifications, and regulations for all process participants
Integrated the CRM with client spreadsheets and document workflow
Trained the team to use the system and handed over ongoing support

Results:

All operations are now managed in one system
Clear workflow from request to payment
Online access to key performance indicators for the owner
Smooth collaboration across departments with no data loss or duplication
Errors eliminated, no data loss or manual tracking
Scalable system: ready to grow and connect new business areas

Vilnius

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About SAHR

Business and System Analysis

Recruitment and Personnel Management

CRM Implementation and Customization

About SAHR

SAHR is a digital consulting company. We specialize in CRM implementation and customization, business analysis, and recruitment & personnel management.

Our format is partnership. We take responsibility for each solution and build relationships based on mutual respect and open professional dialogue. We are trusted by business owners and executives for whom digital transformation is not just about implementing tools, but a way to strengthen the business.

We don’t offer cookie-cutter solutions. We design systems that are integrated into the real daily operations of the company — with respect for its logic, people, and goals. What matters to us is that your business has a solid digital foundation, and your team — confidence in the tools.

A System That Grows With Your Business

Clear Answers to Common Questions

How is your pricing determined?

We start with a preliminary audit - evaluating your request, objectives, and business context. After that, we prepare an individual commercial proposal with the optimal solution and a fixed cost tailored to your project.

Do you work with large companies?

Yes. Our specialists have completed over 250 projects, including for banks, holding companies, and businesses with over 200 employees. We work with mature businesses that need reliable system solutions.

Which CRMs do you work with?

We work with Ukrainian and European CRM systems and help you choose the solution that fits your business needs best.

How long does CRM implementation take?

The duration depends on project complexity, but on average, CRM implementation takes 6 to 8 weeks. We analyze processes, design architecture, set up the CRM, integrate external services, train the team, and support the launch.

What does post-implementation support include?

We provide 10 business days of warranty support: consulting, bug fixing, and system refinement per the technical requirements. Communication takes place in a personal chat with your dedicated specialist.

How fast do you close vacancies?

The average recruitment time is 2 to 4 weeks, depending on the role. In the first week, we build the candidate funnel and start presenting relevant applicants.

How do you screen candidates during recruitment?

Each candidate goes through interviews and competency-based assessments. We carefully work through the vacancy brief to propose the most relevant specialists that match your business goals.

Do you offer guarantees for recruitment?

Yes. We offer up to two free replacements if the candidate fails the probation period (within 30 days). We also hold feedback calls after the candidate starts.

How do you ensure confidentiality?

We sign an NDA with every client. Internal company processes are set up to protect trade secrets and personal data.

CRM BUILT FOR YOUR PROCESSES:

Problems companies face
and how we solve them

Our Services: From Audit to Ongoing Support

OUR CASES

About SAHR

About SAHR

Trusted by Clients in 20+ Countries Worldwide

Clear Answers to Common Questions

Still Have Questions?

Still Have Questions?

CRM BUILT FOR YOUR PROCESSES:

Problems companies faceand how we solve them

Our Services: From Audit to Ongoing Support

OUR CASES

About SAHR

About SAHR

Trusted by Clients in 20+ Countries Worldwide

Clear Answers to Common Questions

Still Have Questions?

Still Have Questions?

Problems companies face
and how we solve them